FAQS

Why the length is not the same as description?

We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!

When Will My Order Ship?

Orders are usually processed and shipped within 2 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 21 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Why does my hair become tangled?

The hair would become tangled due to dryness, oil&dirt build-up, salt water and not combing (wide tooth comb) out your hair daily. Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better. You may use hydrating drops or consult your stylist for further suggestions.


Can they be straightened or curled?

Of course, they are made of 100% heat resistant fiber, the hair can be curled or straighten, but the temperature should not exceed 160 degree.
Please kindly Caution: Please do not put down the hair after you roll it until it cool down. You can put the hair on your hand or something that can hold the curls of the hair,so that to maintain the curly.
HOW DO I TRACK MY ORDER?
We've actually made this super simple! You can click here to see the status of your order.


HOW DO I USE A COUPON CODE?

Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the check-out process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Onepiece. Coupon code cannot be used on orders already placed.


How to deal with the odor?

Some of the clients may talk about the odor when receiving the hair. Dear, there's no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.